Refund policy

Return & Refund Policy

We want you to love your LUMENIS WEAR order. If you are not completely satisfied, we're here to help.

Returns

You have 30 days from the date of delivery to request a return. To be eligible, your item must be unused, unworn, unwashed, and in the same condition that you received it, with all original tags attached.

Because our apparel is made to order, we are unable to accept returns for reasons of change of mind on personalized or made-to-order items unless they arrive damaged or defective.

Damaged or Defective Items

If your item arrives damaged, defective, or if you received the wrong product, please contact us within 30 days of delivery at hello@lumeniswear.com with your order number and a photo of the issue. We will arrange a free replacement or full refund.

Refunds

Once your return is received and inspected, we will notify you of the approval of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

Need a different size? Email us at hello@lumeniswear.com and we'll help you exchange your item, subject to availability.

How to Start a Return

To start a return, please email hello@lumeniswear.com with your order number. We will provide instructions on where to send your item. Items sent back without first requesting a return will not be accepted.

Contact Us

LUMENIS WEAR
Houston, TX, United States
Email: hello@lumeniswear.com